At Electri-Cord we pride ourselves in providing as high a level of quality in our service to our customers and we are known throughout the industry as providing in our products. To continuously improve our offering to you we have instituted this system for providing feedback.
Our promise to you:
A professional quotation process including:
Prompt and accurate written quotation
- Courteous and knowledgeable sales personnel
Involvement of our local sales representative if possible
Access to engineering/design support services if needed
Access to top management at the home office if requested
Product samples -Volume pricing
FOB points you requested v - A service plan designed to meet your needs
Please send: __ Catalog; __Local sales rep contact me; __ company video
Your part: In our pursuit of excellence in customer service we need to study your feedback in order for us to provide a process of continuous improvement. Therefore, we would like you to agree to give us that feedback at the conclusion of the quoting process.
Looking for new supplier due to: ____ Volume ______ Quality ______ Service ______Cost
Currently buying from supplier in: ____ US ____ Asia _____Europe _____ Latin America
Currently buying: ________Direct ________Distributor
Customer: ____________________ Quotation Date: ____________________
Buyer: ____________________ Quotation Number: ____________________
Rating scale: (EX- Excellent; AC= Acceptable; NI= Needs Improvement; N/A = Not Applicable)
|
Quotation Process |
Rating |
1 |
Quotation was on time and what I requested |
|
2 |
Field sales representative was courteous and knowledgeable |
|
3 |
Customer service was courteous and knowledgeable |
|
4 |
Engineering/design support services were available/helpful |
|
5 |
Product samples were provided and what I asked for |
|
6 |
I was offered a service plan that met my needs |
|
We have decided to go with Electri-Cord for our power cord needs
We have decided not to go with Electri-Cord for our power cord needs because:
1-You could not offer us the products that we needed _______
2-You could not offer us an acceptable service plan. _______
3-You could not offer us the terms we required. _______
4-Your pricing was not competitive. Please check one:
______ 1-5% high _______ 6-10% high ________11-15% high
______ 16-20% high _______ over 20% high
5-Other (please explain)
________________________________________________________________________________________________________________________________
Please complete and return this page as soon as possible after making your purchasing decision.
Attn: Dominick Smith, Customer Service Manager, FAX 814-367-2314